The Firm of the Future has transformed into the Competitive Firm of Today. Customers desire engagement over information, active answers over prefabricated alternatives, pricing options over hourly rates, and measure minutes over hours and hours over days.
This fast-paced, energized program is lead by IAPA member Daniel Morris the founding partner of Morris + D’Angelo. Daniel has been leading firm transformational programs since 1998 and focuses on the customer experience where the firm’s results really matter.
• TQS (Total Quality Service) - the foundational benchmarks for any modern customer focused enterprise
• Why Prices Matter More than Hours
• Subscriptions as a Service: The Future Firm Operating Model
Basic, no preparation except an open mind and curiosity
We look forward to seeing you